Your approach throughout was thoroughly professional
I must compliment you on the manner in which you’ve dealt with the matter of this legacy. I admit to having been a bit sceptical when initially approached by you, due to the plethora of on-line scams currently on the internet. My doubts were totally unfounded. Your approach throughout was thoroughly professional, both in our correspondence and on the occasions when I had need to speak with your staff personally on the phone. They were friendly, helpful, brief and to the point. Since I was calling from Australia, that was important to me. As were the cheerful Yorkshire accents which reminded me of my earlier years spent in the West Riding! The financial outcome of our mutual dealings was an unexpected bonus that has given great pleasure to our family. I am most grateful, not only to my distant deceased relative, but to your organisation for drawing it to my attention and facilitating it.
Brian from Australia.